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Terms and conditions

Limits on the use of your Taxicard

• You cannot travel without both your Taxicard and photocard under any circumstances, unless you are prepared to pay the full fare.

• You may only use the taxis of the contractors in the London Taxicard scheme.

• You must not allow anyone else to use your Taxicard

• You must not use the scheme to send packages or have anything delivered unless you accompany the item for the full journey.

• You must not make journeys to and from work if you are receiving payment from the Employment Services Agency under its scheme for assistance with taxi fares to work.

• You must not allow the card to be swiped other than at the beginning and/or the end of your journey.

• You may use your Taxicard to make any type of journey you wish unless your Borough has informed you of any restrictions on journeys. Your journey must start or finish in one of the 33 London boroughs.

• Note: Misuse of your Taxicard may lead to its being withdrawn.

Lost / Stolen / Damaged Taxicards

If you need a replacement Taxicard because it is lost, stolen or damaged (it does not swipe through the machine in the taxi) you should contact ALG Taxicard on 020 7484 2929.

If ALG Taxicard has a spare photograph of you on file your new card will be posted to you on the same day, or on the next working day at the latest. If there is not a spare photograph, you will be asked to send one in. We cannot issue a new card without a photograph.

Please note that if you choose to travel before you receive your replacement Taxicard you will have to pay the full fare.

Changes of address or other personal details

Please inform ALG TEC Taxicard on 020 7484 2929 or [email protected] if there are any changes to your address, phone number, name or any other personal details.

Note: If you move out of your Borough into another participating London Borough then you will have to reapply to your new Borough. If you move to an area that does not fall within one of the participating London Boroughs you will no longer be eligible for the scheme.